FAQ

How can  I make an online purchase?

Currently, we do not facilitate online purchases directly on our website. However, to make a purchase, simply choose your desired item and click the button to chat with us on WhatsApp. Our team will assist you with the ordering process, answer any questions you may have, and ensure a smooth and personalized transaction. We appreciate your understanding and look forward to serving you through our WhatsApp channel.

Do I need to set up an account to place an order?

No, you don't need to set up an account to place an order. You can proceed with your purchase without the requirement for an account. We aim to make the ordering process as convenient as possible for you..

What should i do if I've forgotten my login credentials?

Simply follow the “Forgot Password” instructions on the ”Sign In” page.

Will my personal information be kept confidential?

Reasonable efforts are taken to limit the use of the information; however customer data may be disclosed in certain situations if required by law. 

What payment methods does the website accept and is it safe for me to use my credit card online?

Our website exclusively accepts cash as the payment method. We do not support online transactions or credit card payments. This decision has been made to prioritize the security and simplicity of cash transactions. If you have any questions or require further assistance, please feel free to reach out to our customer support team.

Can i change or cancel my order once it has been placed?

You can make changes such as canceling an item, altering the size, or editing billing and shipping details before completing the payment. However, once the order has been placed, we are unable to add any additional items to an existing order or cancel it. Once an order is confirmed, it moves forward for processing, and modifications are no longer possible. Please review your order carefully before finalizing the payment to ensure all details are accurate. If you have any concerns or need assistance, please contact our customer support team.

What countries does Giiz ship to?

Currently, we limit our shipments to the Lebanese territory. We appreciate your understanding and patience as we focus on providing the best service within our local scope. If you have any specific inquiries or need further assistance, feel free to contact our customer support team at Giiz.

How long would the delivery service take?

Our delivery service typically takes from 1 to 3 days. Please note that the exact delivery time may vary based on your location and other factors. We strive to get your order to you as quickly as possible. If you have any specific concerns or need further information about the delivery timeframe, feel free to reach out to our customer support team.

Will my order be safe and secure?

Our delivery service is handled directly by our team, ensuring that your purchase is treated with the utmost care. Rest assured, our dedicated staff is committed to providing a reliable and secure delivery experience for your orders. If you have any questions or specific delivery requests, feel free to contact us, and we'll be happy to assist you.

What should I do if I would like to exchange or return?

At Giiz, you have the flexibility to return or exchange items at any time. Simply reach out to our support team, and they will guide you through the process. We aim to make returns and exchanges as hassle-free as possible, ensuring that you are satisfied with your Giiz shopping experience. If you have any questions or require assistance, don't hesitate to contact our support team for prompt and helpful service.

Repeated returns:

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your moustache account. 

Colors:

We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

Can I order by telephone?

We are available to answer any question you may have in regards to the products displayed on the website at Customer Support or by phone at +961-71696531 The product code, (SKU) displayed in the product page, will be of help on this. However, all purchases have to be done via our website.